The qnips feedback feature gives you useful insights into your customers' satisfaction. The feature allows you to collect product-specific feedback as well as service and general feedback. You can create surveys or use feedback terminals at the POS. In the qnips dashboard, you can choose from question templates or create your own questions. You can choose from a variety of response options, from star ratings to yes/no answers to free text. In addition, your guests can provide feedback on the dish directly on the menu.

Thanks to the clear management of all feedback in the qnips dashboard, you always have an overview of your guests' satisfaction and can also react to feedback and contact guests via chat. To do this, simply click on the speech bubble button on the product feedback page. In the chat window that opens, you can respond to the feedback and choose whether you want to refer directly to the guest review.

To activate the feature, simply contact your qnips contact person!

Make your event a success and impress your guests with first-class catering:

1. Manage participants: qnips Conference Catering allows you to quickly and easily order snacks and drinks for meetings and conferences. With just a few clicks, you can keep track of the current attendees and pre-order for the desired number of people.
2. Assign rooms: Your employees and guests can not only organise catering but also assign the order to the appropriate conference room and a delivery time. This ensures smooth planning and execution of the event.
3. Manage cost centers: With the integration of cost centers, qnips Conference Catering enables precise cost control. You have a complete overview of your expenses and can account for them easily and accurately. This makes budgeting easier and internal invoicing more transparent.
4. Include delivery and additional costs: You can easily include the cost of delivery and any ancillary costs such as crockery or cleaning services in the order. This ensures a transparent and comprehensive cost breakdown that helps with budgeting and invoicing.

Simplify the organisation of conferences and meetings with the qnips Conference Catering licence. Contact us for more information!

Single Sign-On (SSO) is an advanced authentication method that offers many benefits:

1. Easy access: With SSO, your guests and staff can log in to the Catering Portal, Dashboard or App using their existing credentials, e.g. from Microsoft. There is no need to create separate credentials for each application.
2. With just one login, your guests and employees can easily move between your company's different applications without having to remember which password belongs to what.
3. Enhanced security: Qnips applications are designed with the security of sensitive data in mind. The implementation of SSO ensures robust authentication, including multi-factor authentication. This means that your guests' personal information is optimally protected and unauthorised access is effectively prevented.

Integrating Single Sign-On into the qnips catering portal, dashboard or app simplifies access, ensures security and provides a convenient user experience. If you have any questions, please do not hesitate to contact your qnips representative!

At status.qnips.io you can access real-time data on the system status of the qnips software on a daily basis. Here you can get all the latest information on the functionality of our POS, App and Menu APIs, Payment Processing or the Management Dashboard. No images appearing in your menu? Or are you having problems with the payment process?

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You can now check status.qnips.io to see if the technical problem is with qnips or an external factor. If you see that the qnips system is working normally, then the problem is probably with you, e.g. a faulty internet connection. If the display shows that the functionality of the qnips system is limited, you can assume that we are already working on a solution to the problem!

Dear Dashboard user,

We are constantly working to improve our platform and your opinion is important to us. We also want to improve the User Interface (UI) and User Experience (UX) of the qnips Dashboard.

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Therefore we have created a short survey about how you use the dashboard. We would be very grateful if you could spare 5 minutes of your time to proactively contribute to the design of the new dashboard.

This concerns the user interface, the basic structure and the navigation within the dashboard. The redesign will make the dashboard simpler and more intuitive. For this we need YOUR first hand feedback.

Thank you very much for your help!

Your qnips team

We are #passionateaboutinnovation and therefore all apps of our customers get a bigger update from time to time!

Time to say goodbye 👋🏼
The app release version 2023.0 will be the last update in the current design!

Our apps have been a good basis for many new features in the past years - but it is time for an update. Step by step, the app screens will therefore appear in the new design with the next updates. With the redesign, we are not only implementing the latest technical standards, but also the new design standards of Android Material You, for example.

With the app release, the iOS & Android apps are now able to display the extended Eaternity labels! 

This requires an existing interface to the Eaternity database and the maintenance of the data and icons. Then, in addition to the carbon footprint, you can also display the impact of your dishes on water scarcity, health score, rainforest or animal welfare.

Pre-order & conveniently redeem coupons 🏆

All apps can now also automatically redeem coupons within the pre-order process if they are activated in the app. For example, your guests no longer have to run to the cash register themselves to pick up a punch card stamp, instead this benefit is automatically accounted for directly by the app.

New onboarding for Android users!

With the app release, the onboarding of the Android apps has the same design as the iOS apps:

With the “Favourite Product” feature, your guests can mark meals as favorites in the apps or in the catering portal! 

For this purpose, the favorite food can be marked with a heart directly on the menu plan. If a meal has been marked as a favorite and is available again on a menu at a later date, the logged-in user will receive a push message informing them that their favorite meal is available again. Clicking on the notification takes the user directly to the corresponding dish in the menu and allows them to pre-order it.

You activate the feature in the app settings in the respective menu plan. Under the item "Favourites" you can select whether and when push notifications should be sent daily or weekly.

There is a new display for the opening hours of locations! 

Both in the apps and in the Catering Portal, the opening hours are now more present directly below the store image. There you will now find a display of status messages such as "opens on XY at AB" or "Closing soon". On the detail pages of the store, you will also find a current indication of whether the store is open or not. You can adjust the opening hours under "Edit store".

In addition, there is a new feature related to order time slots!

If you use time slots for orders in the dashboard and have made the corresponding app update, the user is shown a selection of time slots for ordering directly on the home screen of the app. The user can directly select the day and time for which he or she would like to place the order. According to the selection, only the food offers available for the time period are then displayed and the date and time are automatically saved for the further completion of the order. Order windows can be set in the Menu Manager under the tab "Orders".

If you have any questions, please do not hesitate to contact your qnips contact person!

You now have the possibility to activate a button for order cancellations!

The guest can then not only edit the order within the editing period, but also delete it completely with one click. As soon as you have checked the "Order editable by user" box in the order settings of the menu plan in the dashboard, an edit button appears in the order history in the catering portal. With a click, the order can be edited by the user or deleted completely.

Another improvement has been made in the automation of menus! 

You now can consider the order of the respective categories when importing menus. To do this, simply set a checkmark in the Menu Manager under the tab "Automation" for Menu Import "Consider the order of categories". You can then sort the imported categories in the corresponding tab as you wish using the drag & drop function on the right. This new order of the categories will then be taken into account the next time the menu is imported (Attention: the sorting is neither retroactive nor current for the existing menu).

The order reporting journal has passed the beta phase! With the journal, you can carry out an evaluation of all relevant data on orders and cancellations. In addition, as an admin, you can now grant or withdraw authorisation for using the order reporting journal to dashboard accounts in the user administration. Thus, you can limit who is allowed to view the data reporting in the dashboard.