The qnips feedback feature gives you useful insights into your customers' satisfaction. The feature allows you to collect product-specific feedback as well as service and general feedback. You can create surveys or use feedback terminals at the POS. In the qnips dashboard, you can choose from question templates or create your own questions. You can choose from a variety of response options, from star ratings to yes/no answers to free text. In addition, your guests can provide feedback on the dish directly on the menu.

Thanks to the clear management of all feedback in the qnips dashboard, you always have an overview of your guests' satisfaction and can also react to feedback and contact guests via chat. To do this, simply click on the speech bubble button on the product feedback page. In the chat window that opens, you can respond to the feedback and choose whether you want to refer directly to the guest review.

To activate the feature, simply contact your qnips contact person!

Single Sign-On (SSO) is an advanced authentication method that offers many benefits:

1. Easy access: With SSO, your guests and staff can log in to the Catering Portal, Dashboard or App using their existing credentials, e.g. from Microsoft. There is no need to create separate credentials for each application.
2. With just one login, your guests and employees can easily move between your company's different applications without having to remember which password belongs to what.
3. Enhanced security: Qnips applications are designed with the security of sensitive data in mind. The implementation of SSO ensures robust authentication, including multi-factor authentication. This means that your guests' personal information is optimally protected and unauthorised access is effectively prevented.

Integrating Single Sign-On into the qnips catering portal, dashboard or app simplifies access, ensures security and provides a convenient user experience. If you have any questions, please do not hesitate to contact your qnips representative!

At status.qnips.io you can access real-time data on the system status of the qnips software on a daily basis. Here you can get all the latest information on the functionality of our POS, App and Menu APIs, Payment Processing or the Management Dashboard. No images appearing in your menu? Or are you having problems with the payment process?

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You can now check status.qnips.io to see if the technical problem is with qnips or an external factor. If you see that the qnips system is working normally, then the problem is probably with you, e.g. a faulty internet connection. If the display shows that the functionality of the qnips system is limited, you can assume that we are already working on a solution to the problem!

Dear Dashboard user,

We are constantly working to improve our platform and your opinion is important to us. We also want to improve the User Interface (UI) and User Experience (UX) of the qnips Dashboard.

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Therefore we have created a short survey about how you use the dashboard. We would be very grateful if you could spare 5 minutes of your time to proactively contribute to the design of the new dashboard.

This concerns the user interface, the basic structure and the navigation within the dashboard. The redesign will make the dashboard simpler and more intuitive. For this we need YOUR first hand feedback.

Thank you very much for your help!

Your qnips team

We are #passionateaboutinnovation and therefore all apps of our customers get a bigger update from time to time!

Time to say goodbye 👋🏼
The app release version 2023.0 will be the last update in the current design!

Our apps have been a good basis for many new features in the past years - but it is time for an update. Step by step, the app screens will therefore appear in the new design with the next updates. With the redesign, we are not only implementing the latest technical standards, but also the new design standards of Android Material You, for example.

With the app release, the iOS & Android apps are now able to display the extended Eaternity labels! 

This requires an existing interface to the Eaternity database and the maintenance of the data and icons. Then, in addition to the carbon footprint, you can also display the impact of your dishes on water scarcity, health score, rainforest or animal welfare.

Pre-order & conveniently redeem coupons 🏆

All apps can now also automatically redeem coupons within the pre-order process if they are activated in the app. For example, your guests no longer have to run to the cash register themselves to pick up a punch card stamp, instead this benefit is automatically accounted for directly by the app.

New onboarding for Android users!

With the app release, the onboarding of the Android apps has the same design as the iOS apps:

Dear customers,
at this point we would like to inform you regularly about changes, improvements and news in the qnips Dashboard. Usually, the qnips Dashboard is updated at least twice a month.
You can also access this changelog directly at http://changelog.qnips.io.
Furthermore, you now have the possibility to send us quick feedback via the smileys or a comment. We are looking forward to your opinions and suggestions.

Many greetings & stay healthy!

Your qnips team